Roka Reviews

Prices on Roka.com vary depending on the product category. For eyeglasses, prices range from $175 to $320, while sunglasses are priced between $125 and $350. The site also offers technical gear, with items costing anywhere from $10 to $975. It's noted that all prices are in USD and exclude international duties and taxes. Additionally, progressive lenses can be added to frames for an additional $225. Customers have the option to use a payment plan through Affirm, allowing monthly payments over a period of 3 to 12 months. Although Roka isn't affiliated with any insurance companies, they can provide an itemized receipt for insurance reimbursement purposes.

Popular products and services on Roka.com include a range of performance sunglasses, eyewear, and technical apparel designed for athletes. Among the best sellers are the Barton 2.0 and Phantom Titanium sunglasses, known for their lightweight materials and clear lenses. The site also features technical apparel like triathlon wetsuits, race suits, and swimskins, as well as SIM buoyancy shorts and various swimwear equipment. For eyewear, the Torino 2.0, Rory 2.0, and Oslo 2.0 series offer both sunglasses and eyeglasses options, with the latter including prescription lenses. These products are highlighted for their ultralight performance and availability in multiple colors.

For purchases on Roka.com, customers can use a variety of payment methods. Accepted credit cards include Visa, Mastercard, and American Express. Debit cards must be connected with Visa or Mastercard and processed as a credit card. Other options available are ShopifyPay, Google Pay for the Android app in the US, Amazon Pay, Apple Pay for the iOS app, PayPal, and ROKA eGift Cards. Additionally, Afterpay offers installment financing, allowing customers to make payments over time.

Roka.com offers a 100% Satisfaction Guarantee and accepts returns or exchanges on most items within 30 days of receipt. Returns of prescription eyewear are allowed for a refund or store credit but require a $20 restocking fee. The lab work is guaranteed, and any prescription will be reworked at the company's cost if there is an issue. However, return shipping costs for international orders are not covered. When returning multiple orders, customers should use the tracking label associated with the return. International exchanges are not offered through the US site, and customers should contact ROKA customer service to initiate a return for refund or store credit. Items from the Outlet Store and final sale items may be restricted to exchanges or store credit only. This policy applies to in-stock items only and may not be applied to past purchases. Refunds typically take 12-15 business days to process from the day they are shipped back to the warehouse.

Roka.com's performance sunglasses are designed with features that cater to athletes and active individuals. They are equipped with FloatFit™ technology, ensuring a lightweight feel. The patented GEKO™ Fit & Retention System provides a secure grip to prevent slipping during intense activities. The C3™ Optics offer enhanced color, contrast, and clarity for optimal vision. Additionally, the sunglasses are available in various fashionable unisex frames suitable for different face shapes and sizes, and there is an option for prescription lenses in the same styles. The frames are made in the USA and come with a 1,000-day warranty. For comfort, the sunglasses can be worn for extended periods without causing discomfort, and they feature a no-slip retention even when sweating.

To use Afterpay on Roka.com, customers select Afterpay at checkout, which splits the cost of the order into four interest-free payments every two weeks. The first installment is paid at checkout, and the items are shipped immediately. The remaining three payments are deducted from the chosen payment method every two weeks. New customers will need to register with Afterpay and provide payment details, while returning customers simply log in to make their purchase. It's important to note that all items in the shopping bag must be eligible for Afterpay, and a minimum purchase amount may apply. Afterpay is available to customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. International customers are not eligible for Afterpay.

To initiate a return on Roka.com, use the returns portal on their website. Enter the full order number (ROKA-XXXXXX) and select all components being returned to ensure the refund is processed correctly. A prepaid return label will be generated at the end of this process. Place the merchandise in the original packaging if possible, ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid damage. Attach the prepaid return label over the original shipping label and drop it at the corresponding carrier. Note the tracking number for the return package. Refunds typically take 7-10 business days to process once the return is delivered. For prescription orders, a restocking fee will be deducted from the refund. For international returns, contact customer service for instructions.